Wedding Stationery Terms & Conditions

These Terms & Conditions are applicable to any wedding stationery orders. An order is confirmed and a contract is undertaken as soon as we have received payment for your wedding stationery. Once you have checked out on the website or paid your deposit for a bespoke design, you are agreeing that you have read and agreed to these terms and conditions, and have also read through our frequently asked questions page.

 

BESPOKE ORDERS

Quotes: Quotes are valid for 90 days from the date of issue.

Designs: All designs remain the property of I am Nat Ltd. They may not be copied or reproduced in any way. I am Nat Ltd reserves the right to use photographs of your wedding stationery across all media (including, but not limited to social media, the website, blogs and magazines).

Colours: Please be aware that due to the nature of printing and digital screens, colours won't always be exactly how you've seen them on your screen. Please also note that wedding stationery printed in separate batches (eg Save the dates and then invitations) might have slight colour discrepancies. This is due to items being printed using different equipment or ink batches. We do try our best to match everything exactly, but there can be instances where colours aren't identical.

Deposit: A 50% deposit is required before any work is carried out. Please note that this is non-refundable.

Proofs: You will receive up to 3 design proofs to begin with, which enables you to see different layouts/fonts/colours etc. Once you have chosen a design to work with, digital proofs are provided to you to enable you to check the layouts, wording etc prior to being sent to print. There are up to 3 sets of digital proofs included in the price of your wedding stationery; so please be sure to group any amendments together. We have found that 3 proofs are more than enough, but if you do require additional changes to be made for any reason, these will be charged at an additional £20 per set of proofs.

Amendments: All amendments must be sent via email. Any amendments made after an order has been sent to print will be charged accordingly.

Cancellation: If you'd like to cancel your order, please note that your 50% deposit will not be refunded, as well as 25% of any additional payments made to cover any work already completed at the time of cancellation. If your order has already been sent to print at the time that you require a cancellation, then you will no longer be entitled to a refund. 

These terms apply if I am Nat Ltd needs to cancel an order due to deadlines not being met (please see below).

Deadlines: Upon booking, I am Nat Ltd may set dates by which we need to receive information from you in order to design or customise your wedding stationery. If these deadlines are not met, I am Nat Ltd has the right to cancel your order and retain 75% of any money paid at the time of cancellation to cover any work already completed and loss of earnings as a result of not being able to take on another order during the time that has been scheduled for your order. 

Mistakes: I am Nat Ltd can not be held responsible for any spelling or design errors that are noticed after approval for print has been given by you. If a mistake has been noticed and a reprint is required, please note that the cost may be significantly higher than the original element due to minimum order print set up costs.

Spares: It is highly advised that you order some spare stationery to cover any mistakes or guest list errors as reprinting only a few will incur a significantly higher cost due to print set up costs and minimum order requirements.

Postage: Please check with your post office to see what size stamp your individual invitations need. Depending on what you have ordered, some invitation suites may need to be sent as a large letter rather than a standard letter.

Delivery: I am Nat Ltd cannot be held liable for any damage occurred during transit of your stationery. We will always do our utmost to ensure items are packaged securely, however if there is a problem please let us know immediately as all parcels are insured and we may be able to claim a refund. No claim can be made however without first having the items returned to us. We are reliant on Royal Mail’s and our couriers policies for missing parcels and may therefore need 15 days, as per Royal Mail’s & other couriers T’s & C’s in order for you to make a claim for any missing parcel.

HOUSE COLLECTIONS

Samples: Samples are available to purchase from the website. They are there to give you a feel for the design and quality, and as such are not personalised with your details.

Designs: All designs remain the property of I am Nat Ltd. They may not be copied or reproduced in any way. I am Nat Ltd reserves the right to use photographs of your wedding stationery across all media (including, but not limited to social media, the website, blogs and magazines).

Colours: Please be aware that due to the nature of printing and digital screens, colours won't always be exactly how you've seen them on your screen. Please also note that wedding stationery printed in separate batches (eg Save the dates and then invitations) might have slight colour discrepancies. This is due to items being printed using different equipment or ink batches. We do try our best to match everything exactly, but there can be instances where colours aren't identical.

Proofs: Digital proofs are provided to you to enable you to check the layouts, wording etc prior to being sent to print. There are up to 3 sets of digital proofs included in the price of your wedding stationery; so please be sure to group any amendments together. We have found that 3 proofs are more than enough, but if you do require additional changes to be made for any reason, these will be charged at an additional £20 per set of proofs. 

Amendments: All amendments must be sent via email. Any amendments made after an order has been sent to print will be charged accordingly. Any amendments required above the standard details being changed (i.e. colour changes, font changes etc) will be charged accordingly.

Cancellation: If you'd like to cancel your order, please note that 50% of your initial payment will not be refunded, as well as 25% of any additional payments made to cover any work already completed at the time of cancellation. If your order has already been sent to print at the time that you require a cancellation, then you will no longer be entitled to a refund. 

These terms apply if I am Nat Ltd needs to cancel an order due to deadlines not being met (please see below).

Deadlines: Upon booking, I am Nat Ltd may set dates by which we need to receive information from you in order to design or customise your wedding stationery. If these deadlines are not met, I am Nat Ltd has the right to cancel your order and retain 75% of any money paid at the time of cancellation to cover any work already completed and loss of earnings as a result of not being able to take on another order during the time that has been scheduled for your order. 

Mistakes: I am Nat Ltd can not be held responsible for any spelling or design errors that are noticed after approval for print has been given by you. If a mistake has been noticed and a reprint is required, please note that the cost may be significantly higher than the original element due to minimum order print set up costs. 

Spares: It is highly advised that you order some spare stationery to cover any mistakes or guest list errors as reprinting only a few will incur a significantly higher cost due to print set up costs and minimum order requirements.

Postage: Please check with your post office to see what size stamp your individual invitations need. Depending on what you have ordered, some invitation suites may need to be sent as a large letter rather than a standard letter.

Delivery: I am Nat Ltd cannot be held liable for any damage occurred during transit of your stationery. We will always do our utmost to ensure items are packaged securely, however if there is a problem please let us know immediately as all parcels are insured and we may be able to claim a refund. No claim can be made however without first having the items returned to us. We are reliant on Royal Mail’s and our couriers policies for missing parcels and may therefore need 15 days, as per Royal Mail’s & other couriers T’s & C’s in order for you to make a claim for any missing parcel.